General conditions of Sale

Application scope

1. The general terms and conditions shown here (hereinafter: "General Conditions of Sale") apply to all orders and purchases of clothing products and accessories (hereinafter: "Products") on the website www.kailimood. store (hereinafter: "Website")


2. The Customer is required to carefully read the General Conditions of Sale before placing any purchase order.

3.By accepting the General Conditions of Sale and sending an order, the Customer declares:

I. that I have read, understood and fully and unreservedly accepted the General Conditions of Sale;

II. that you are a consumer and wish to purchase the Products solely for your personal use or that you are a trade or business, of any nature and wish to purchase the Products for resale.

III. to authorize to store, process, use and transfer the (personal) data contained in the order to third parties and/or abroad for the purpose of carrying out the same. does its best to ensure that the information contained on the Website is accurate and up-to-date. However, no guarantees can be given in this regard. The Customer acknowledges and accepts that the Products may not fully comply with the indications, specifications and/or photographs on the Website.


5. The sales contract between and the Customer is to be considered finalized with the sending of an e-mail containing the confirmation of the purchase order to the e-mail address indicated by the latter during registration .

6. will consider any requests to cancel the order received before shipping the Products to the customer.

7. In the event that a specific Product in the Customer's order is no longer available, will have no obligation to supply the Product in question, but will only be required to promptly inform the Customer of this circumstance. If only a part of the Products indicated in the order are available, will contact the Customer to ask him if he intends to cancel the order or is willing to receive only the available Products; in this case the Customer will only be charged for the amount relating to the Products he will receive. reserves the right to reduce, at its free discretion, the quantity of Products that can be purchased on the Website.


9. The prices of the Products, expressed in Euros, will in any case be those indicated on the invoice. In any case, will do its best to ensure that the prices indicated on the website are correct and up-to-date.

10.Shipping and delivery costs may vary depending on the country and will be charged to the Customer upon shipment of the Products ordered, based on the shipping rates in force indicated in the relative section of the website.

11. Payment will be made by the Customer upon confirmation of shipment by credit card or in the other methods indicated in the relative section of the Website.


12. Delivery of the Products will be made to the delivery address indicated by the Customer in the order.

13. In principle, the Products will be delivered within 5 (five) days for Italy and within 30 (thirty) days for abroad from the order confirmation by, it being understood that the delivery times may vary depending on the country of destination. In the event that delivery is delayed for reasons not attributable to, the Customer will be notified, as far as possible, of the new delivery date. reserves the right, to refuse, suspend or cancel, at its own discretion, the delivery or fulfillment of any of the obligations deriving from the sales contract, in case of alleged fraud, default or violation by the Customer of obligations assumed towards with previous orders and/or sales contracts. If the Products ordered require customs clearance (depending on the country of destination) and the Customer decides not to receive the order once it has arrived at customs, will not refund the goods.

Right of withdrawal

15. The Customer has the right to return the Products purchased on, without charging any penalty and without being required to give a reason, within fourteen (14) calendar days starting from the day of receipt by of the Customer of the Products in question, respectively within the term established by the mandatory rules applicable in the country where the Customer resides, if this is longer.

16. Upon receipt of the Products by, the sales contract will be deemed canceled for all purposes and all related obligations, rights or claims will lapse, it being understood that if the Products returned to are damaged, will have the right to compensate such damage with the payment for the Products already made by the Customer.

17. In addition to the above (articles 15-16), the right of withdrawal is subject to the following conditions:

I. Within fourteen (14) calendar days from the date of receipt of the Products by the Customer, the Customer may request authorization to proceed with the return ("RMA") by sending a simple email to;

II. After receiving the RMA, the Products must be sent back to, at the customer's risk and expense, in a single shipment by courier or registered mail within 2 (two) days from the date of receipt of the RMA to the following address : Kaili Group Srl, Via Emilia Mariani, 8/A – 47824 Rimini (RN) Italy; it is requested to clearly indicate both the Kaili Group Srl recipient and the RMA code on the return package, in order to avoid loss; in case of non-delivery of the returned package, will ask the customer for proof of delivery, or the slip bearing the signature of the person who received the returned package. If the customer does not provide proof of delivery, will not be able to grant the refund.

III. The Product being returned must not have been used, consumed, or damaged;

IV. The Product identification tag must still be attached to it;

V. The Product must be returned in its original packaging, with any accessories or instruction manuals;

18. As soon as it is able to confirm that the conditions have been met, will send the Customer an e-mail confirming the acceptance of the return and will start the refund procedure so that the Customer receives the refund of the amount paid for the Products returned within the following thirty (30) days, regardless of the payment method previously adopted by the Customer. The reimbursement of the amounts paid by the Customer will always be made exclusively in favor of the Customer who made the payment.

19. In the event that the above conditions have not been respected, the Customer will not be entitled to a refund of the amount paid to However, the Customer will only have the right to collect the returned Products from the warehouse, at his own risk and expense. If the Customer does not ask to have the returned Products back within thirty (30) days of the relative communication, will have the right to keep them together with the amount received in relation to the transaction.

Warranty and Limitation of Liability

20. The guarantee of is limited to any manifest defects of the Products - excluding, without limitation, any implicit guarantee regarding the quality, suitability and purpose for the Customer - for a period of 2 (two) years from delivery of the Products.

21. The guarantee only gives the right to obtain reimbursement of the amount paid for the defective Products, provided that the defect is communicated to within 2 (two) months from when it was found.

22.Once the Product has been received and the defect has been ascertained, will send the Customer an e-mail confirming acceptance of the return and will initiate the refund procedure in favor of the Customer of the price paid for the defective Product which must be completed within thirty (30) days, regardless of the payment methods previously adopted by the Customer. The reimbursement of the amounts paid by the Customer will always be made exclusively in favor of the Customer who made the payment.

23. Without prejudice to the above guarantee, excludes any and all liability (contractual or extra-contractual) towards the Customer, within the limits of the applicable mandatory rules.

24. The maximum limit of total liability borne by cannot in any case exceed the amount paid by the Customer for the purchase of the Product.

General provisions

25. In the event that one or more provisions of these General Conditions of Sale should be null, voidable, illegal or ineffective, this will not result in the total ineffectiveness of the General Conditions of Sale. The provision in question will be replaced by a similar valid provision that duly takes into account the intention and content of the same, in compliance with and in accordance with the regulations in force.

26. These General Conditions of Sale are subject to Italian law. Any disputes that may arise will be referred to the exclusive jurisdiction of the competent court of Rimini.